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  #1  
Old 10-19-2017, 05:58 PM
worldcitizen worldcitizen is offline
TE Senior Member
 
Join Date: Feb 2006
Posts: 815
Default Updating member profiles

Hello,

I would like to remind the tech team that several members, including myself, are still unable to update their profiles. I've been trying to update mine for a year and a half, and get the following message: cannot execute intro_query

It would be greatly appreciated if this could be looked into again. There has to be a solution!

Thank you,
Brenda
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  #2  
Old 10-19-2017, 06:35 PM
IBJoel IBJoel is offline
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Join Date: Sep 2015
Posts: 129
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Hey Brenda, a few quick questions I can give to tech:
What's your internet browser?

What country are you accessing the site from?

Are you using the English-language site or a different language?
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  #3  
Old 10-19-2017, 06:47 PM
holmertz holmertz is offline
TE Expert
 
Join Date: Mar 2007
Posts: 3,093
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Hi Joel.
Updating the personal profile has been impossible for lots of members for well over a year and it has been pointed out many times. I use Safari but just now I tried Google Chrome, just to see if there was any difference, but I get the same message as always: "Cannot execute intro_query". I use the English language service and I'm accessing the site from Sweden. I know people having the same problem in Poland, UK and other countries.
Regards,
Gert
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  #4  
Old 10-19-2017, 11:14 PM
pierrefonds pierrefonds is offline
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Join Date: Oct 2005
Location: Pierrefonds, Quebec, Canada
Posts: 897
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Hi Joel,

I have the same problem using IE or Google Chrome getting the same answer as the others.

Pierre
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  #5  
Old 10-20-2017, 01:12 AM
worldcitizen worldcitizen is offline
TE Senior Member
 
Join Date: Feb 2006
Posts: 815
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Hi Joel,

I'm using Firefox. I'm in the US, and viewing in English.
Thanks for looking into this, and I'm hoping it will finally be fixed.

Regards,
Brenda
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